Jay Kotak | Indian Startup News

Kotak 811 co-head Jay Kotak, while speaking at the Global Investors Meet, Invest Karnataka event 2025 in Bengaluru, said that Indian banks need to improve how they treat customers, as they lag behind new-age fintechs in terms of customer experience. "I think from a banking system level we are not empathetic enough towards our customers...We need to do much better in terms of how we treat our customers. In terms of telecalling, brand experience, quality of our mobile apps. We are light years behind where we need to be and where our competitive fintechs are right now," Kotak said.

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